Conversational AI Services: Chat and Voice Agents
We build conversational commerce systems that let customers shop by conversation. AI shopping assistants handle product discovery, cart building, and checkout inside one seamless chat or voice experience.
From browsing to buying in one conversation
Conversational commerce transforms how customers shop. Instead of navigating menus and filters, they describe what they need in natural language. The AI assistant handles product discovery, applies your business rules, builds the cart, and completes checkout. Pento builds these conversational commerce systems as production services, with RAG grounding, deterministic execution, and integration into your existing commerce stack.
Commerce-stack integration with Shopify, semantic search, and checkout APIs
Pento integrates conversational commerce into your existing stack. We wire the assistant into your catalog through semantic search, connect to your checkout and payment APIs, and ground every response in real inventory and pricing through RAG. These are services that sit on top of Shopify, ElevenLabs, AI agents, and other platforms. We build the integration layer that makes conversational commerce work in production.
How we build and deploy conversational commerce systems
Commerce workflow assessment
We start by evaluating your product catalog, customer shopping patterns, existing commerce stack (Shopify, custom checkout, payment providers), and conversion bottlenecks.
That work surfaces where conversational interfaces improve the shopping experience.
Conversational commerce roadmap and design
Next, we design a roadmap that outlines the conversational flows (product discovery, guided selling, checkout handoff), required integrations (catalog, search, payments), and architecture for chat and voice channels.
Pilot with real shoppers
Before scaling, we test the conversational commerce system with real customers.
Pilots evaluate product discovery accuracy, cart completion rates, checkout success, and overall conversion versus traditional browsing.
Production deployment and integration
After validation, Pento supports full deployment across your commerce channels, integrating the assistant into your web storefront, mobile app, and voice interfaces (phone ordering, in-store).
Conversational product discovery in chat and voice
Conversational product discovery means customers describe what they want in natural language instead of filtering through menus. The assistant interprets intent, searches your catalog semantically, and surfaces the right products immediately.Pento builds AI shopping assistants that handle natural-language queries across your full catalog, present curated product recommendations, answer questions about fit, availability, and delivery, and guide customers from discovery through cart building to checkout. The assistant stays grounded in your real inventory, pricing, and business rules through RAG and semantic search integration. For shopping agents that complete purchases end to end, see our agentic AI web development services.We originally built this conversational commerce technology for a food delivery platform, where customers order complex, customizable meals entirely through conversation. The same architecture adapts to any ecommerce vertical: fashion, electronics, groceries, B2B marketplaces.
What a conversational commerce engagement includes:
Voice commerce: phone ordering and voice checkout
Voice commerce extends conversational shopping to phone and smart speakers. Customers order by voice, check order status, and get support without opening an app or browser.Pento builds voice commerce agents with the same commerce-stack integration as our text assistants: semantic catalog search, real-time inventory and pricing, checkout handoff, and deterministic execution. We integrate with telephony providers (Twilio), voice AI platforms (ElevenLabs), and your existing IVR so the voice agent handles real orders, escalates to human support when needed, and logs every transaction for audit.
Typical voice commerce use cases:
Conversational commerce services, semantic search, and commerce-stack integration
Pento combines conversational AI engineering, semantic search, and deep ecommerce-stack integration. We build on the agentic AI frameworks proven in production and apply our agentic web development approach across every build. We are a services company that builds on top of platforms like Shopify, ElevenLabs, and AI agents. We integrate, we ship, and we hand over working systems.
Clients choose Pento for conversational commerce because we provide:
Frequently Asked Questions
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Ready to build conversational commerce that converts?
If your ecommerce business needs AI shopping assistants, voice ordering, or conversational product discovery that integrates with your existing commerce stack, book a scoping call. We'll evaluate your catalog, conversion bottlenecks, and integration requirements before designing the system.