Voice and Chat Travel Assistant for a Bank Miles Program
A travel agency group behind a bank's miles program
A voice and chat assistant on a bank's miles-program site that searches flights and packages, navigates the site for members and lifted conversions 13%.
+13%
Higher conversions
Voice + chat
One assistant on the program's site
Weekly
Pricing refreshed from Excel uploads
Challenge
Finding the trip and the best use of miles
Members come to the program's site to find flights and travel packages and to see what their miles can buy.
Turning interest into sales leads
The travel agency behind the program needed members' interest on the site to reach it as sales leads.
Prices that change every week
Package pricing changes weekly, so the assistant had to answer from current prices.
Approach
One agent for voice and chat
We built the assistant as an ElevenLabs agent that members can talk or type to, embedded in the program's Angular site with a snippet.
Tools that drive the site
Site-navigation tools let the agent search flights and packages, take members to the right page and suggest how to use their miles.
Weekly pricing from Excel
The agency's pricing arrives as weekly Excel uploads, and the assistant answers from the latest one.
Leads sent straight to the agency
The agent captures sales leads during the conversation, and a webhook sends each one to the travel agency.
Outcome
13% more conversions
Live since September 10, 2026, the assistant has lifted conversions 13%.
Help without leaving the site
Members search flights and packages and get suggestions by voice or chat on the program's own site, and every lead the assistant captures reaches the agency through the webhook.
Focus Areas
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